Remote Networking Support Engineer (Entry Level)

Groupe Michelin; Islas Baleares; Remoto; EUR 25.000 - 38.000; Tempo pieno

Descrizione del lavoro

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients across the region. The role emphasizes incident resolution, proactive maintenance, and adherence to SLAs while coordinating with vendors and teams.

You will apply foundational networking knowledge (Cisco, Juniper, Aruba, RiverBed) and learn remote console architecture and management agent concepts to deliver reliable service.

Competenze

• Bachelor's degree in Information Technology or Computing or related field.
• Associate level certification in networking technologies (Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.)

Mansioni

• Provide remote technical support to clients and resolve incidents per procedures.
• Investigate and diagnose problems using service assurance tools and maintain incident records.
• Escalate unresolved incidents and ensure timely resolution with stakeholders.

Conoscenze

Communication

Planning

Client focus

Adaptability

Active listening

Resilience

Culture awareness

Remote work readiness

Formazione

Bachelor's degree in IT or Computing

Associate networking certifications (CCNA, JNCIA, ACMA, etc.)

Strumenti

Cisco

Juniper

Aruba

RiverBed

Descrizione del lavoro

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients across the region. The role emphasizes incident resolution, proactive maintenance, and adherence to SLAs while coordinating with vendors and teams.

You will apply foundational networking knowledge (Cisco, Juniper, Aruba, RiverBed) and learn remote console architecture and management agent concepts to deliver reliable service.