Remote Networking Support Engineer - Entry Level

Next Job Abroad; Valladolid; Remote; EUR 24,000 - 34,000; Full time

Job summary

NTT DATA is hiring an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support, diagnose incidents, and resolve issues to meet SLAs. The role focuses on routing, switching, Wireless, and core/access layers with vendors and client teams.

You will work in a remote setting, liaising with cross-cultural teams, and apply knowledge of network technologies to restore service swiftly. An IT degree and networking certs are preferred.

Qualifications

• Bachelor's degree in Information Technology, Computing or related field.
• Associate level networking certifications (Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc).
• Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Entry level experience in technical support to clients.
• Entry level experience in diagnosis and troubleshooting.
• Entry level experience providing remote support in Networking technologies.

Responsibilities

• Provide remote technical support to clients and help resolve incidents.
• Use service tools to diagnose problems and document actions taken.
• Escalate unresolved incidents and follow up until resolution occurs.
• Maintain accurate configuration records for network devices and CIs.
• Coordinate with vendors and clients to ensure timely service delivery.

Skills

Networking basics

Remote support

Customer service

Problem diagnosis

Communication

Education

Bachelor's degree in IT/Computing

Associate networking certifications

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA is hiring an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support, diagnose incidents, and resolve issues to meet SLAs. The role focuses on routing, switching, Wireless, and core/access layers with vendors and client teams.

You will work in a remote setting, liaising with cross-cultural teams, and apply knowledge of network technologies to restore service swiftly. An IT degree and networking certs are preferred.