Remote Networking Support Engineer (Entry-Level)

Mercier Consultancy Md; Córdoba; A distancia; EUR 24.000 - 42.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify incidents and drive resolutions across regions. You will work within defined procedures to restore service and maintain SLA adherence, using knowledge articles and service tools to diagnose and document outcomes.

You will escalate unresolved issues, coordinate with clients and vendors, and contribute to maintaining secure configuration items while learning

Formación

• Bachelor's degree in Information Technology or Computing or related field.
• Associate level certification in networking technologies (Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.).

Responsabilidades

• Maintains the support process and ensures requests for support are handled per procedures.
• Uses service assurance software and tools to investigate and diagnose problems and create reports.

Conocimientos

Communication

Cross-cultural awareness

Project planning

Positive attitude

Stress tolerance

Active listening

Adaptability

Client-focused

Vendor tech knowledge

Management agent concepts

Educación

Bachelor's degree in IT/Computing

Networking certifications (CCNA/JNCIA/ACMA)

Herramientas

Cisco

Juniper

Aruba

RiverBed

Descripción del empleo

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify incidents and drive resolutions across regions. You will work within defined procedures to restore service and maintain SLA adherence, using knowledge articles and service tools to diagnose and document outcomes.

You will escalate unresolved issues, coordinate with clients and vendors, and contribute to maintaining secure configuration items while learning