Remote Networking Support Engineer (Entry Level)

Mandarin Oriental Group; Calviá; Remote; EUR 26,000 - 38,000; Full time

Job summary

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to provide remote technical support and resolve incidents for clients. This entry-level role focuses on restoring services, following procedures, and maintaining accurate records while liaising with users and suppliers.

Ideal candidates have a IT/Computing degree and associate networking certs, plus basic experience in routing, switching and remote client support. Remote work option available.

Qualifications

• Bachelor's degree in IT or computing or equivalent.
• Associate level networking certs (CCNA/JNCIA etc.).
• Entry-level experience in networking, remote client support.

Responsibilities

• Operate in region providing remote technical support to clients.
• Investigate, diagnose and resolve incidents to restore services.
• Escalate and track incidents until resolution; maintain records.
• Follow procedures and use knowledge bases for incident diagnosis.
• Coordinate with clients, vendors and teammates to diagnose errors.

Skills

Communication

Cross-cultural

Remote support

Incident diagnosis

Active listening

Education

Bachelor's degree in IT/Computing

Networking certs (CCNA/JNCIA)

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to provide remote technical support and resolve incidents for clients. This entry-level role focuses on restoring services, following procedures, and maintaining accurate records while liaising with users and suppliers.

Ideal candidates have a IT/Computing degree and associate networking certs, plus basic experience in routing, switching and remote client support. Remote work option available.