Remote Networking Support Engineer (Entry-Level)

Concentrix

Málaga

Remoto

EUR 32.000 - 42.000

Tempo pieno

8 giorni fa

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Descrizione del lavoro

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to provide professional remote technical support for clients, identify incidents, and drive resolutions to meet SLA targets. The role focuses on pre-emptive incident handling, documenting findings, and coordinating with vendors and teams to restore services.

The position is entry level and remote, requiring basic networking knowledge and strong communication across cultures.

Competenze

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Mansioni

Maintains the support process and ensures requests for support are handled according to procedures.
Uses service assurance software and tools to investigate and diagnose problems and creates reports.
Identifies and resolves problems following agreed procedures.
Carries out agreed maintenance tasks.
Monitors service delivery against SLAs and maintains records.