Remote Networking Field Engineer - Entry Level

Sidel; Islas Baleares; Remote; EUR 23,000 - 32,000; Full time

Job summary

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify and resolve incidents, and ensure SLA adherence. The role emphasizes incident tracking, problem diagnosis, and proactive service improvements in a remote working setup.

The candidate should have entry-level networking knowledge, basic vendor technology familiarity, and a bachelor’s degree in IT or computing.

Qualifications

• Entry-level networking knowledge across routing, switching, Wireless, and core devices.
• Basic remote technical support experience or internships.
• Bachelor's degree or equivalent in IT/Computing or related field.

Responsibilities

• Provide remote technical support to clients and diagnose incidents.
• Maintain and follow incident management processes to meet SLA.
• Use knowledge articles and tools to investigate and resolve problems.

Skills

Networking basics

Remote support

English communication

Vendor technologies familiarity

Education

Bachelor's degree in IT or Computing

CCNA/JNCIA/ACMA-like certifications

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify and resolve incidents, and ensure SLA adherence. The role emphasizes incident tracking, problem diagnosis, and proactive service improvements in a remote working setup.

The candidate should have entry-level networking knowledge, basic vendor technology familiarity, and a bachelor’s degree in IT or computing.