Remote Network Support Engineer (Entry Level)

Danobat; Rena; Remote; EUR 25,000 - 38,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support to clients. You will identify, diagnose, and resolve incidents, ensuring SLA adherence and coordinated recovery. The role emphasizes knowledge of networking basics and strong customer communication.

The position is remote, enabling collaboration with client IT environments and vendors. An associate-level networking certification and a degree in IT or computing are preferred.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.

Responsibilities

• Provide remote technical support and identify incidents to restore service.
• Use service assurance tools to diagnose problems and document actions taken.
• Escalate unresolved issues following procedures and maintain incident records.

Skills

Networking basics

Remote support

Customer communication

Education

Bachelor's degree in IT or Computing

Associate networking certs (CCNA, JNCIA etc.)

Tools

Cisco/Juniper/Aruba familiarity

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support to clients. You will identify, diagnose, and resolve incidents, ensuring SLA adherence and coordinated recovery. The role emphasizes knowledge of networking basics and strong customer communication.

The position is remote, enabling collaboration with client IT environments and vendors. An associate-level networking certification and a degree in IT or computing are preferred.