Remote Network Support Engineer – Entry Level

Mandarin Oriental Group; Calviá; Remote; EUR 36,000 - 54,000; Full time

Job summary

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify incidents, and drive resolutions while ensuring zero SLA misses. This entry-level role emphasizes knowledge of routing, switching, wireless and remote diagnostics, with strong emphasis on collaboration across vendors and teams.

The position involves working remotely with international clients, maintaining detailed incident records, and applying standard operating

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Responsibilities

• Maintains the support process and ensures requests for support are handled according to procedures.
• Uses service assurance software to investigate and diagnose problems, collects performance statistics and creates reports.
• Identifies and resolves problems following agreed procedures.
• Remotely investigates and identifies root cause of incidents and assist with remedies and preventative measures.
• Escalates unresolved incidents and follows up until resolution.
• Provides service recovery and updates systems and portals as prescribed by SOPs.

Skills

Communication across cultures

Project planning

Positive attitude

Pressure handling

Active listening

Adaptability

Customer focus

Vendor tech basics

Remote support

Education

Bachelor's degree in IT/Computing

Networking certs (Assoc level)

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify incidents, and drive resolutions while ensuring zero SLA misses. This entry-level role emphasizes knowledge of routing, switching, wireless and remote diagnostics, with strong emphasis on collaboration across vendors and teams.

The position involves working remotely with international clients, maintaining detailed incident records, and applying standard operating