Remote Network Support Engineer (Entry Level)

Q.Beyond Ibérica; País Vasco; Remote; EUR 25,000 - 40,000; Full time

Job summary

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients. You will identify, diagnose and resolve incidents, ensuring SLA adherence and timely communications.

This entry-level role requires foundational networking knowledge, basic certifications, and the ability to work remotely within a diverse client base. You will collaborate with vendor and internal teams to restore services efficiently.

Qualifications

• Bachelor’s degree or equivalent in Information Technology or Computing or related field.
• Associate level networking certifications such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.
• Entry-level experience or understanding of networking technologies and remote client support.
• Ability to communicate across cultures and work with diverse clients.

Responsibilities

• Provide remote technical support to clients and resolve incidents.
• Use service tools to investigate, diagnose problems and report findings.
• Follow procedures for incident handling and escalation when needed.
• Maintain configuration records and ensure accurate data in systems.
• Coordinate with vendors and internal teams to resolve issues and implement fixes.
• Document resolutions and update knowledge articles as necessary.

Skills

Networking basics

Remote support

Customer service

Cross-cultural comms

Problem solving

Active listening

Education

Bachelor’s degree in IT or related field

Networking certifications (CCNA/JNCIA/ACMA, etc.)

Job description

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients. You will identify, diagnose and resolve incidents, ensuring SLA adherence and timely communications.

This entry-level role requires foundational networking knowledge, basic certifications, and the ability to work remotely within a diverse client base. You will collaborate with vendor and internal teams to restore services efficiently.