Remote Networking Support Engineer - Entry Level

Avl Software And Functions Gmbh; Valladolid; Remote; EUR 24,000 - 32,000; Full time

Job summary

NTT DATA is looking for a Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify and resolve incidents, and monitor service delivery to meet SLA targets.

Ideal candidates bring entry-level networking knowledge, familiarity with monitoring tools, and strong communication across cultures. Remote work setup is available in a global, fast-paced team environment.

Qualifications

• Entry-level networking knowledge including routing and switching.
• Experience in remote technical support to clients.
• Bachelor's degree in IT/Computing or related field required.
• Certifications such as Cisco/Juniper/Aruba welcome.

Responsibilities

• Maintain the support process and handle requests per procedures.
• Use service assurance tools to diagnose problems and generate reports.
• Identify and resolve problems following established procedures.
• Escalate unresolved incidents and ensure timely resolution.

Skills

Networking fundamentals

Remote support

Incident management

Cross-cultural communication

Education

Bachelor's degree in IT/Computing

Associate networking certifications

Tools

Knowledge of network monitoring tools

Job description

NTT DATA is looking for a Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, identify and resolve incidents, and monitor service delivery to meet SLA targets.

Ideal candidates bring entry-level networking knowledge, familiarity with monitoring tools, and strong communication across cultures. Remote work setup is available in a global, fast-paced team environment.