Remote Network Support Engineer – Entry Level

Next Insurance, Inc.; Madrid; Remote; EUR 25,000 - 32,000; Full time

Job summary

NTT DATA is hiring an entry-level Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients, identify and resolve incidents, and ensure SLA achievement. The role emphasizes knowledge of networking basics, problem-solving, and excellent communication across cultures.

You will work remotely, coordinate with vendors and internal teams, and document incidents while maintaining configurations and knowledge articles for continual improvement.

Qualifications

• Bachelor's degree in Information Technology or Computing or related field.
• Associate level certification in networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
• Entry level experience in networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Entry level experience in technical support to clients.
• Entry level experience in diagnosis and troubleshooting.
• Entry level experience providing remote support in Networking technologies.

Responsibilities

• Maintains the support process and ensures requests for support are handled per procedures.
• Uses service assurance software to diagnose problems and generate reports.
• Identifies and resolves problems following agreed procedures.
• Carries out maintenance tasks and applies knowledge articles in incident resolution.
• Monitors service delivery against SLAs and logs relevant information.
• Escalates unresolved incidents and follows up until resolution.
• Coordinates with stakeholders to expedite diagnosis and resolution.
• Keeps clients updated with status and updates systems and portals.

Skills

Communication across cultures

Project planning

Positive attitude

Work under pressure

Active listening

Adaptability

Client-focused

Remote support basics

Education

Bachelor's degree in IT/Computing

Associate networking certifications (CCNA/JNCIA/ACMA)

Tools

Cisco

Juniper

Aruba

RiverBed

Remote console architecture

Job description

NTT DATA is hiring an entry-level Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients, identify and resolve incidents, and ensure SLA achievement. The role emphasizes knowledge of networking basics, problem-solving, and excellent communication across cultures.

You will work remotely, coordinate with vendors and internal teams, and document incidents while maintaining configurations and knowledge articles for continual improvement.