Remote Network Support Engineer - Entry Level

Cmv Consultores; Madrid; Remote; EUR 26,000 - 38,000; Full time

Job summary

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide remote technical support and resolve incidents with clients. You will monitor service delivery, document resolutions, and escalate unresolved issues while maintaining SLA commitments.

The role emphasizes knowledge of networking technologies, vendor equipment familiarity, and effective communication across cultures in a remote work setup.

Qualifications

• Entry level knowledge of networking technologies (routing, switching, Wireless).
• Bachelor's degree in IT or Computing or related field.
• Entry level experience providing remote support in Networking technologies.

Responsibilities

• Maintains the support process and ensures requests for support are handled according to procedures.
• Investigates problems, collects performance statistics and creates reports.
• Remotely investigates and identifies root cause of incidents and assists with remedies.

Skills

Networking basics

Cross-cultural communication

Active listening

Vendor technologies familiarity

Education

Bachelor's degree in Information Technology or Computing

Tools

Cisco

Juniper

Aruba

RiverBed

Job description

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide remote technical support and resolve incidents with clients. You will monitor service delivery, document resolutions, and escalate unresolved issues while maintaining SLA commitments.

The role emphasizes knowledge of networking technologies, vendor equipment familiarity, and effective communication across cultures in a remote work setup.