Remote Networking Support Engineer — Entry Level

Mercier Consultancy Md; Santiago de Compostela; Remote; EUR 24,000 - 34,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support, identify and resolve incidents, and drive timely resolutions to meet SLA targets.

The role includes monitoring service delivery, using assurance tools, updating knowledge bases, and coordinating with clients, vendors, and internal teams. A Bachelor’s degree in IT or computing and associate networking certifications are preferred.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Responsibilities

• Maintains the support process and ensures that requests for support are handled according to the procedures.
• Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
• Identifies and resolves problems following agreed procedures.
• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
• Escalates unresolved incidents and follows up until incident is resolved.
• Documents and closes resolved incidents according to agreed procedures.
• Cooperates with all stakeholders including client IT environments, vendors, carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.

Skills

Cross-cultural communication

Project planning

Positive mindset

Work under pressure

Flexibility

Active listening

Adaptability

Client focus

Vendor tech basics

Remote console concepts

Education

Bachelor's degree in Information Technology

Associate networking certifications (Cisco, Juniper, Aruba, CCNA etc.)

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support, identify and resolve incidents, and drive timely resolutions to meet SLA targets.

The role includes monitoring service delivery, using assurance tools, updating knowledge bases, and coordinating with clients, vendors, and internal teams. A Bachelor’s degree in IT or computing and associate networking certifications are preferred.