Remote Networking Support Engineer – Entry Level

Mandarin Oriental Hotel Group Limited; Calviá; Remote; EUR 30,000 - 42,000; Full time

Job summary

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients, identify incidents and drive resolutions to meet SLAs. This entry-level role emphasizes knowledge of networking technologies and the ability to work across cultures in a remote environment.

You will operate within defined procedures, maintain CI configurations, and coordinate with vendors and clients to ensure timely incident closure and continuous service improvement.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Responsibilities

• Maintains the support process and ensures requests for support are handled to procedures.
• Uses service assurance software to investigate, diagnose problems and generate reports.
• Identifies and resolves problems following agreed procedures.
• Performs defined maintenance tasks.
• Remotely investigates and identifies root cause of incidents and assists with remedies.

Skills

Networking basics

Remote support

Cross-cultural communication

Problem solving

Education

Bachelor's degree in Information Technology or Computing

Associate networking certifications (Cisco/Juniper/Aruba/F5/CCNA/JNCIA/ACMA)

Tools

Cisco

Juniper

Aruba

RiverBed

Job description

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients, identify incidents and drive resolutions to meet SLAs. This entry-level role emphasizes knowledge of networking technologies and the ability to work across cultures in a remote environment.

You will operate within defined procedures, maintain CI configurations, and coordinate with vendors and clients to ensure timely incident closure and continuous service improvement.