Remote Network Support Engineer (Entry-Level)

Mercier Consultancy Md

Valencia

Remote

EUR 22,000 - 32,000

Full time

12 days ago

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Job summary

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients and resolve incidents to meet SLAs. You will operate regionally, investigate problems using assurance tools, and perform predefined maintenance tasks while coordinating with vendors and teams.

Ideal candidates have a Bachelor's in IT or Computing, plus Associate networking certifications.

Qualifications

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Responsibilities

Maintains the support process and ensures requests for support are handled according to procedures.
Uses service assurance software to investigate and diagnose problems and creates reports.
Identifies and resolves problems following agreed procedures.
Carries out maintenance tasks and logs incidents with required detail.
Escalates unresolved incidents and follows up until resolution.
Provides continuous feedback to clients and updates systems and ticketing tools.