Remote Network Support Engineer (Entry Level)

Valeo; Jaén; A distancia; EUR 34.000 - 48.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to join our remote support team. This entry-level role provides professional remote technical assistance to clients, identifies and resolves incidents, and drives resolutions to meet SLAs.

You will work across cultures, use knowledge articles, and collaborate with vendors and client IT environments to restore services quickly, document resolutions, and contribute to continuous improvement in service delivery.

Formación

• Bachelor's degree in Information Technology or Computing or related field.
• Associate level certification in networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA.

Responsabilidades

• Maintains the support process and ensures requests for support are handled per procedures.
• Uses service assurance software to investigate and diagnose problems and create reports.
• Identifies and resolves problems following agreed procedures.
• Performs maintenance tasks as agreed.
• Monitors service delivery against SLAs and maintains records.
• Provides service recovery and documents resolved incidents.

Conocimientos

Networking basics

Remote support

Troubleshooting

Incident management

Communication

Educación

Bachelor's degree in IT

Herramientas

Cisco

Juniper

Aruba

Descripción del empleo

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to join our remote support team. This entry-level role provides professional remote technical assistance to clients, identifies and resolves incidents, and drives resolutions to meet SLAs.

You will work across cultures, use knowledge articles, and collaborate with vendors and client IT environments to restore services quickly, document resolutions, and contribute to continuous improvement in service delivery.