Remote Networking Support Engineer (Entry Level)

Tecdata Engineering; La Coruña; Remote; EUR 22.000 - 32.000; Vollzeit

Zusammenfassung

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to operate regionally and provide professional remote technical support to clients by identifying and resolving incidents.

Through proactive incident management, the role aims to restore service and ensure all actions comply with established SLAs. The position is remote, entry-level, and requires collaboration with vendors and internal teams to diagnose and prevent issues.

Qualifikationen

• Bachelor's degree in Information Technology or Computing or related field.
• Associate level networking certifications such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA.

Aufgaben

• Provide remote technical support to clients by identifying and resolving incidents.
• Operate in region to maintain service levels and prevent SLA breaches.
• Use service assurance tools to investigate, diagnose, and report problems.

Kenntnisse

Communication skills

Cross-cultural communication

Planning skills

Ability to work under pressure

Vendor networking knowledge

Active listening

Remote troubleshooting

Client-focused

Ausbildung

Bachelor's degree in IT / Computing

Associate networking certifications (Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA)

Tools

Cisco tools

RiverBed tools

Remote console architecture

Jobbeschreibung

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to operate regionally and provide professional remote technical support to clients by identifying and resolving incidents.

Through proactive incident management, the role aims to restore service and ensure all actions comply with established SLAs. The position is remote, entry-level, and requires collaboration with vendors and internal teams to diagnose and prevent issues.