Remote Network Support Engineer (Entry Level)

Soho House; Barcelona; Remote; EUR 28,000 - 40,000; Full time

Job summary

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) in a remote-capable, entry level role. You will provide professional remote technical support to clients by identifying and resolving incidents, aiming for zero SLA breaches and driving rapid restoration of services.

You will work to diagnose problems, monitor service delivery, and coordinate with vendors and clients to ensure completion of tasks, logs, and documentation according to procedures.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
• Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Entry level experience in technical support to clients.

Responsibilities

• Maintains the support process and ensures that requests for support are handled according to the procedures.
• Uses service assurance software and tools to investigate and diagnose problems, collects performance statistics and creates reports, working with users, other staff and suppliers as appropriate.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
• Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.

Skills

Vendor tech basics

Remote support

Entry level networking

Education

Bachelor's degree in IT or computing

Associate networking certifications (Cisco/Juniper/Aruba/CCNA, etc.)

Job description

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) in a remote-capable, entry level role. You will provide professional remote technical support to clients by identifying and resolving incidents, aiming for zero SLA breaches and driving rapid restoration of services.

You will work to diagnose problems, monitor service delivery, and coordinate with vendors and clients to ensure completion of tasks, logs, and documentation according to procedures.