Remote Networking Support Engineer — Entry Level

Remoteo; Madrid; Remote; EUR 32,000 - 48,000; Full time

Job summary

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients, identify incidents, and resolve issues to meet SLAs. The role emphasizes service assurance, knowledge sharing, and cross-cultural collaboration while maintaining detailed records and coordination with vendors.

The ideal candidate holds a Bachelor's in IT/Computing with entry-level networking experience and basic vendor-technology knowledge (Cisco/Juniper/Aruba).

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.
• Entry level experience in Networking technologies (routing, switching, Wireless, SDI distribution).

Responsibilities

• Operate in region and provide remote technical support to clients, resolving incidents and problems.
• Use service tools to investigate, diagnose, and report on performance.
• Maintain records of incidents and ensure adherence to procedures.
• Identify root causes and assist with remedies and preventative measures.
• Communicate clearly with clients and internal teams across cultures.

Skills

Communication

Multicultural collaboration

Active listening

Remote work adaptability

Problem solving

Education

Bachelor's degree in IT/Computing

Associate networking certifications (CCNA/JNCIA/ACMA)

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients, identify incidents, and resolve issues to meet SLAs. The role emphasizes service assurance, knowledge sharing, and cross-cultural collaboration while maintaining detailed records and coordination with vendors.

The ideal candidate holds a Bachelor's in IT/Computing with entry-level networking experience and basic vendor-technology knowledge (Cisco/Juniper/Aruba).