Remote Networking Support Engineer (Entry Level)

Accor; Las Palmas de Gran Canaria; Remote; EUR 28,000 - 36,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, diagnose incidents, and drive resolutions with a focus on meeting SLA targets. The role emphasizes collaboration across cultures and vendors, utilizing standard procedures and knowledge bases.

Ideal candidates hold a IT/computing degree with networking certifications, and have foundational knowledge in routing, switching, Wireless, and remote support.

Qualifications

• Bachelor's degree in Information Technology or Computing or related field.
• Associate level certification in networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA.

Responsibilities

• Maintains the support process and ensures that requests for support are handled according to procedures.
• Uses service assurance software and tools to investigate and diagnose problems; collects performance statistics and creates reports.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Ensures usage of knowledge articles in incident diagnosis and resolution and assists with updating as required.
• Logs all incidents and maintains records of relevant information.
• Cooperates with stakeholders including client IT environments, vendors and colleagues to expedite diagnosis and resolution.

Skills

Effective communication

Cross-cultural communication

Project planning

Positive attitude

Working under pressure

Active listening

Adaptability

Client-focused

Education

Bachelor's degree in Information Technology or Computing

Associate level networking certifications (e.g., CCNA, JNCIA, ACMA)

Tools

Cisco

Juniper

Aruba

RiverBed

F5

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, diagnose incidents, and drive resolutions with a focus on meeting SLA targets. The role emphasizes collaboration across cultures and vendors, utilizing standard procedures and knowledge bases.

Ideal candidates hold a IT/computing degree with networking certifications, and have foundational knowledge in routing, switching, Wireless, and remote support.