Remote Network Support Engineer (Entry Level)

Careers-Quest

Islas Baleares

Remote

EUR 24,000 - 32,000

Full time

38 hours ago

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Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients. The role focuses on diagnosing incidents, following procedures, and driving resolutions to meet SLA targets.

You will work in a remote environment, coordinating with clients, vendors and internal teams. Ideal candidates have basic networking knowledge, associate certifications, and a willingness to grow in Cisco, Juniper, Aruba, and Riverbed technologies

Qualifications

Bachelor's degree in Information Technology or Computing or related field.
Associate level certification in different Networking technologies (Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA).

Responsibilities

Operate in region and provide remote technical support to clients by identifying and resolving incidents.
Maintain and follow procedures for incident handling and service recovery.
Use service assurance tools to diagnose problems and generate reports.
Escalate unresolved incidents and coordinate with stakeholders to ensure timely resolution.
Document and close incidents according to procedures.