Remote Network Support Engineer (Entry Level)

Reach Digital; Madrid; Remote; EUR 24,000 - 34,000; Full time

Job summary

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to provide professional remote technical support and resolve incidents for clients. You will follow established procedures, document resolutions, and maintain configuration records across Cisco, Juniper, Aruba and other technologies.

The role emphasizes remote work, strong communication across cultures, and an entry-level path into networking with certifications and Bachelor's degree requirements.

Qualifications

• Entry level knowledge of networking technologies and support experience.
• Bachelor's degree in IT/Computing or related field.
• Associates certifications in networking (Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA).

Responsibilities

• Provide remote technical support to clients and resolve incidents.
• Follow procedures to maintain service levels and document actions.
• Investigate incidents, diagnose problems, and escalate when needed.
• Maintain configuration records and knowledge articles for incident resolution.
• Coordinate with clients, vendors, and internal teams to restore service.

Skills

Communication

Cross-cultural

Active listening

Problem solving

Planning

Pressure tolerance

Customer-focused

Remote support

Vendor knowledge

English proficiency

Education

Bachelor's degree in IT/Computing

Associate networking certifications

Tools

Cisco

Juniper

Aruba

Riverbed

F5

CCNA

JNCIA

Job description

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to provide professional remote technical support and resolve incidents for clients. You will follow established procedures, document resolutions, and maintain configuration records across Cisco, Juniper, Aruba and other technologies.

The role emphasizes remote work, strong communication across cultures, and an entry-level path into networking with certifications and Bachelor's degree requirements.