Remote Networking Support Engineer (Entry Level)

Insud Pharma; Guntín; A distancia; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to provide remote technical support and resolve incidents, ensuring SLA adherence and high customer satisfaction.

This entry-level role involves monitoring service delivery, using knowledge articles, and collaborating with clients and vendors to restore services; you will identify and diagnose incidents, escalate when needed, and document resolutions.

Formación

• Entry-level role requiring strong communication and problem-solving.
• Bachelor's degree or equivalent in IT/computing or related field; networking certs welcome.

Responsabilidades

• Maintains the support process and handles requests per procedures.
• Uses service tools to investigate, diagnose and report problems.

Conocimientos

Communication across cultures

Project planning

Remote collaboration

Active listening

Adaptability

Educación

Bachelor's degree in IT or Computing

Associate networking certifications

Herramientas

Cisco

Juniper

Aruba

Descripción del empleo

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to provide remote technical support and resolve incidents, ensuring SLA adherence and high customer satisfaction.

This entry-level role involves monitoring service delivery, using knowledge articles, and collaborating with clients and vendors to restore services; you will identify and diagnose incidents, escalate when needed, and document resolutions.