Remote Networking Support Engineer (L1)

Allianz Commercial; Barcelona; Remote; EUR 30,000 - 45,000; Full time

Job summary

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to join our team. The role involves providing professional remote technical support to clients, identifying and resolving incidents, and driving resolutions to meet SLA targets.

You will use knowledge articles, service assurance tools, and coordinate with vendors and client IT environments. Typical qualifications include a Bachelor's degree in IT or Computing and entry level networking certifications.

Qualifications

• Entry level role; foundational networking knowledge required.
• Willingness to learn vendor technologies and remote support tools.
• Academic background in IT or computing is expected.

Responsibilities

• Provide remote technical support to clients and resolve incidents.
• Operate in region to restore services and meet SLA targets.
• Maintain and update configuration records and ticketing systems.
• Follow procedures for incident handling and escalation when needed.
• Collaborate with clients, IT environments, vendors and colleagues to diagnose and resolve issues.

Skills

Networking fundamentals

Remote support

Incident management

Troubleshooting

Customer communication

Planning & teamwork

Education

Bachelor's degree in IT / Computing

Networking certifications (CCNA/ACMA etc.)

Tools

Cisco technologies

Juniper/Aruba knowledge

Job description

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to join our team. The role involves providing professional remote technical support to clients, identifying and resolving incidents, and driving resolutions to meet SLA targets.

You will use knowledge articles, service assurance tools, and coordinate with vendors and client IT environments. Typical qualifications include a Bachelor's degree in IT or Computing and entry level networking certifications.