Remote Networking Support Specialist (Entry Level)

Svensk Fastighetsförmedling; Alicante; Remote; EUR 24,000 - 36,000; Full time

Job summary

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to deliver remote technical support and incident resolution for clients across regions. The role emphasizes adherence to SLAs, knowledge sharing, and continuous service improvement.

As an entry level engineer, you will work with Cisco/Juniper/Aruba technologies, document findings, and coordinate with teams to restore services efficiently. Remote work is supported.

Qualifications

• Entry level knowledge of routing, switching, Wireless and core/access layers.
• Academic background in IT or Computing with networking certifications.
• Familiarity with remote diagnostic and incident resolution processes.

Responsibilities

• Operate in region to provide remote technical support and resolve incidents.
• Use service assurance software to diagnose problems and create reports.
• Escalate unresolved incidents and follow up to resolution.
• Maintain accurate configuration records for CIs and update portals.

Skills

Networking basics

Remote support

Troubleshooting

Vendor tech basics

Documentation

Education

Bachelor's in IT or Computing

Associate networking certs (Cisco/Juniper/Aruba)

Tools

Service assurance tools

Ticketing systems

Job description

NTT DATA is hiring a Networking Remote Field Service Engineer (L1) to deliver remote technical support and incident resolution for clients across regions. The role emphasizes adherence to SLAs, knowledge sharing, and continuous service improvement.

As an entry level engineer, you will work with Cisco/Juniper/Aruba technologies, document findings, and coordinate with teams to restore services efficiently. Remote work is supported.