Remote Networking Support Engineer (Entry Level)

Joyeria Tous SA; Huelva; Remote; EUR 23,000 - 29,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients. You will identify and resolve incidents, ensuring zero SLA breaches and maintaining detailed records across ticketing systems.

This remote role requires knowledge of networking basics and a proactive approach to problem solving. You will work with Cisco, Juniper, Aruba and other vendors while coordinating with client IT environments and internal teams.

Qualifications

• Bachelor's degree in IT or computing.
• Certifications in networking (CCNA/JNCIA).
• Entry-level knowledge of routing, switching, Wireless and remote support.

Responsibilities

• Provide remote technical support to clients and resolve incidents.
• Maintain service records and update knowledge articles.
• Escalate unresolved incidents and coordinate with stakeholders.
• Monitor service levels and ensure SLA compliance.
• Document and close resolved incidents.

Skills

Cross-cultural communication

Project planning

Customer experience

Problem solving

Remote support

Networking basics

Education

Bachelor's degree in IT

Certifications: CCNA/JNCIA

Tools

Cisco

Juniper

Aruba

RiverBed

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients. You will identify and resolve incidents, ensuring zero SLA breaches and maintaining detailed records across ticketing systems.

This remote role requires knowledge of networking basics and a proactive approach to problem solving. You will work with Cisco, Juniper, Aruba and other vendors while coordinating with client IT environments and internal teams.