Remote Networking Field Engineer (Entry Level)

Air Liquide; Asturias; Remote; EUR 24,000 - 36,000; Full time

Job summary

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, diagnose incidents, and drive resolutions while maintaining SLA targets across regions.

You will work with Cisco, Juniper, Aruba, RiverBed and other vendor technologies, applying knowledge of networking fundamentals and incident management to ensure minimal downtime and high customer satisfaction in a remote working setup.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Responsibilities

• Maintains the support process and ensures requests for support are handled per procedures.
• Uses service assurance software and tools to investigate and diagnose problems and creates reports.
• Identifies and resolves problems following agreed procedures.
• Carries out agreed maintenance tasks.
• Monitors service delivery against SLAs and maintains records.

Skills

Networking basics

Remote support

Cross-cultural communication

Active listening

Problem diagnosis

Education

Bachelor's degree in IT or Computing

Associate networking certifications (e.g., CCNA, JNCIA)

Tools

Cisco

Juniper

Aruba

RiverBed

Job description

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide remote technical support to clients, diagnose incidents, and drive resolutions while maintaining SLA targets across regions.

You will work with Cisco, Juniper, Aruba, RiverBed and other vendor technologies, applying knowledge of networking fundamentals and incident management to ensure minimal downtime and high customer satisfaction in a remote working setup.