Remote Network Support Engineer (Entry Level)

Lumenalta; Oña; Remote; EUR 25,000 - 36,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1). The role supports clients remotely, identifies and resolves incidents, and drives timely resolutions to meet SLA targets.

Responsibilities include using service assurance tools, documenting incidents, and coordinating with vendors to restore services while maintaining security of configuration items and knowledge articles.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing.
• Associate level networking certifications such as Cisco/Juniper/Aruba/CCNA/JNCIA/ACMA, etc.

Responsibilities

• Provide remote technical support and resolve incidents.
• Follow procedures to maintain service levels and document incidents.
• Collaborate with clients, IT staff, and vendors to accelerate resolutions.

Skills

Cross-cultural communication

Active listening

Project planning

Adaptability

Remote support

Vendor tech basics

Education

Bachelor's degree in IT/Computing

Associate networking certifications (Cisco/Juniper/Aruba/CCNA/JNCIA/ACMA)

Tools

Cisco networking

Juniper equipment

Aruba devices

Riverbed technology

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1). The role supports clients remotely, identifies and resolves incidents, and drives timely resolutions to meet SLA targets.

Responsibilities include using service assurance tools, documenting incidents, and coordinating with vendors to restore services while maintaining security of configuration items and knowledge articles.