Remote Network Support Engineer – Entry Level

Svensk Fastighetsförmedling; Alicante; Remote; EUR 35,000 - 48,000; Full time

Job summary

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) for remote technical support to clients. The role focuses on identifying and resolving incidents while maintaining SLA performance and documenting resolution steps.

As an entry-level position, it emphasizes learning vendor technologies and contributing to continuous improvements in incident management, with support from seasoned teams and knowledge bases.

Qualifications

• Bachelor's degree in IT or Computing or related field.
• Associate-level networking certifications such as Cisco, Juniper, Aruba, CCNA, JNCIA, ACMA.

Responsibilities

• Operate in region as entry-level engineer for remote technical support.
• Identify and resolve technical incidents to restore service.
• Maintain service records and reports for SLA adherence.
• Use knowledge articles to diagnose and resolve incidents.
• Escalate unresolved incidents and follow up until resolution.

Skills

Cross-cultural communication

Project planning

Stress management

Active listening

Client-facing services

Education

Bachelor's degree in IT or Computing

Associate networking certifications (Cisco, Juniper, Aruba, CCNA, JNCIA, ACMA)

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) for remote technical support to clients. The role focuses on identifying and resolving incidents while maintaining SLA performance and documenting resolution steps.

As an entry-level position, it emphasizes learning vendor technologies and contributing to continuous improvements in incident management, with support from seasoned teams and knowledge bases.