Remote Network Support Engineer (Entry Level)

Diversey; Málaga; Remote; EUR 26,000 - 38,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support and resolve incidents for regional clients. The role emphasizes proactive incident handling, SLA adherence, and collaboration with users, staff, and vendors to restore services.

Ideal candidates hold a IT-related degree and foundational network certifications; responsibilities include diagnosis, maintenance, and knowledge article usage to improve service delivery in a remote setup.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.

Responsibilities

• Maintain the support process per procedures.
• Use service assurance software to diagnose problems and collect performance data.
• Identify and resolve problems following procedures.
• Carry out defined maintenance tasks.
• Monitor service delivery against SLAs and maintain records.
• Escalate unresolved incidents and follow up until resolution.

Skills

Cross-cultural communication

Project planning

Positive attitude

Work under pressure

Active listening

Adaptability

Client focus

Cisco

Juniper

Aruba

RiverBed

Remote console

Education

Bachelors in IT / related field

CCNA

JNCIA

ACMA

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide remote technical support and resolve incidents for regional clients. The role emphasizes proactive incident handling, SLA adherence, and collaboration with users, staff, and vendors to restore services.

Ideal candidates hold a IT-related degree and foundational network certifications; responsibilities include diagnosis, maintenance, and knowledge article usage to improve service delivery in a remote setup.