Remote Networking Support Engineer

Mercier Consultancy Md; Gijón; Remote; EUR 35,000 - 52,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer to provide professional remote technical support to clients, identify and resolve incidents, and restore services while meeting SLAs. You will work in a remote setting with global teams and participate in proactive maintenance and knowledge sharing.

The role emphasizes root-cause analysis, adherence to procedures, and effective communication across cultures.

Qualifications

• Bachelor's degree in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.

Responsibilities

• Maintains the support process and ensures requests for support are handled per procedures.
• Investigates problems using service assurance tools and updates records accordingly.
• Escalates unresolved incidents and follows up until resolution.

Skills

Networking basics

Remote support

Incident diagnosis

Communication across cultures

Education

Bachelor's degree in Information Technology or Computing or related field

Tools

Cisco

Juniper

Aruba

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer to provide professional remote technical support to clients, identify and resolve incidents, and restore services while meeting SLAs. You will work in a remote setting with global teams and participate in proactive maintenance and knowledge sharing.

The role emphasizes root-cause analysis, adherence to procedures, and effective communication across cultures.