Remote Networking Support Engineer

Hilton Mallorca Galatzo; Calviá; Remote; EUR 28,000 - 36,000; Full time

Job summary

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to deliver remote technical support and incident resolution for clients in the region. This entry-level role emphasizes service restoration, SLA adherence, and coordination with vendors and clients.

The candidate should have a bachelor’s in IT or computing with foundational networking knowledge and entry-level certifications; Cisco/Juniper/Aruba familiarity is a plus. Remote work setup and global collaboration are expected.

Qualifications

• Bachelor's degree in Information Technology or Computing or related field.
• Associate level networking certifications such as Cisco/Juniper/Aruba are a plus.

Responsibilities

• Operate in region and provide remote technical support to clients.
• Identify and resolve technical incidents and problems to meet SLA.
• Maintain service records and use tools to diagnose issues.
• Escalate and track incidents until resolution; coordinate with stakeholders.

Skills

Cross-cultural communication

Active listening

Adaptability

Client focus

Education

Bachelor's degree in IT or Computing

Networking certifications (CCNA/JNCIA)

Tools

Cisco

Juniper

Aruba

RiverBed

Job description

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to deliver remote technical support and incident resolution for clients in the region. This entry-level role emphasizes service restoration, SLA adherence, and coordination with vendors and clients.

The candidate should have a bachelor’s in IT or computing with foundational networking knowledge and entry-level certifications; Cisco/Juniper/Aruba familiarity is a plus. Remote work setup and global collaboration are expected.