Remote Network Support Lead

Aleph; Madrid; Remote; EUR 30,000 - 42,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver professional remote technical support to clients. The role emphasizes incident resolution, service delivery alignment with SLAs, and knowledge-based problem solving across Cisco, Juniper, Aruba, and RiverBed ecosystems.

The position supports a remote work setup and involves coordinating with clients and vendors. The ideal candidate holds a Bachelor's degree in IT or Computing, with foundational networking

Qualifications

• Bachelor's degree in Information Technology or Computing or related field.
• Associate level networking certifications (e.g., CCNA, JNCIA, ACMA).
• Entry-level experience in Networking, routing, switching and remote client support.

Responsibilities

• Provide remote technical support to clients and identify incidents.
• Investigate and diagnose problems using service assurance tools.
• Escalate unresolved incidents and follow up until resolution.

Skills

Communication skills

Client-focused

Active listening

Adaptability

Remote support

Education

Bachelor's degree in IT

Networking certificates

Tools

Cisco

Juniper

Aruba

RiverBed

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver professional remote technical support to clients. The role emphasizes incident resolution, service delivery alignment with SLAs, and knowledge-based problem solving across Cisco, Juniper, Aruba, and RiverBed ecosystems.

The position supports a remote work setup and involves coordinating with clients and vendors. The ideal candidate holds a Bachelor's degree in IT or Computing, with foundational networking