Remote Networking Field Service Engineer (L1)

Oxigent; Barcelona; Hybrid; EUR 28,000 - 42,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) in a fully remote setup. You will provide professional remote technical support to clients, diagnose incidents, and drive resolutions while maintaining detailed records and aligning with SLA targets.

The role emphasizes collaboration across cultures and teams, handling diverse network vendor technologies, and growing your expertise in a dynamic, globally distributed environment.

Qualifications

• Entry-level knowledge of networking vendor technologies.
• Willingness to operate in a remote support role.
• Strong communication and problem-solving skills.

Responsibilities

• Maintains the support process and ensures requests are handled per procedures.
• Uses service assurance tools to diagnose problems, collects statistics and creates reports.
• Identifies and resolves problems following agreed procedures.
• Performs defined maintenance tasks.
• Remotely investigates root causes and assists with remedies.
• Keeps clients informed and updates systems and portals as required.

Skills

Clear communication

Cross-cultural collaboration

Planning ahead

Calm under pressure

Active listening

Adaptability

Client-centric mindset

Tools

Cisco basics

Juniper basics

Aruba basics

Riverbed basics

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) in a fully remote setup. You will provide professional remote technical support to clients, diagnose incidents, and drive resolutions while maintaining detailed records and aligning with SLA targets.

The role emphasizes collaboration across cultures and teams, handling diverse network vendor technologies, and growing your expertise in a dynamic, globally distributed environment.