Remote Networking Engineer (Entry Level)

CaixaBank Tech; Madrid; Remote; EUR 24,000 - 32,000; Full time

Job summary

NTT DATA in the remote field service space is hiring an entry level Networking Remote Field Service Engineer (L1). You will provide professional remote technical support to clients, identify and resolve incidents, and drive resolution to meet SLAs across regional teams.

You will use knowledge articles, monitor service delivery, and coordinate with vendors and client IT environments to ensure accurate configuration items and secure operations.

Qualifications

• Bachelor's degree in IT or computing or related field.
• Associate networking certs (Cisco/Juniper/Aruba) preferred.
• Entry level knowledge in routing, switching, Wireless.

Responsibilities

• Provide remote technical support to clients.
• Diagnose and resolve incidents following procedures.
• Maintain and update knowledge articles as needed.
• Monitor service delivery against SLAs and coordinate with teams.

Skills

Communication skills

Project planning

Customer focus

Active listening

Adaptability

Remote support

Cross-cultural awareness

Problem solving

Vendor coordination

Education

Bachelor's degree in IT or computing

Associate networking certifications

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA in the remote field service space is hiring an entry level Networking Remote Field Service Engineer (L1). You will provide professional remote technical support to clients, identify and resolve incidents, and drive resolution to meet SLAs across regional teams.

You will use knowledge articles, monitor service delivery, and coordinate with vendors and client IT environments to ensure accurate configuration items and secure operations.