Remote Networking Field Service Engineer (Entry Level)

GEA Germany GmbH; España; Remote; EUR 27,000 - 32,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients. You will identify and resolve incidents, restore services, and ensure SLA adherence while coordinating with vendors and teams.

The role involves handling incidents, maintenance tasks, and knowledge-base updates, with a focus on effective remote problem solving and client communication.

Qualifications

• Bachelor's degree in Information Technology, Computing, or related field.
• Associate certifications in networking such as Cisco, Juniper, Aruba, CCNA, JNCIA.
• Entry-level experience in networking technologies and remote client support.

Responsibilities

• Maintains the support process and ensures requests are handled per procedures.
• Uses service assurance tools to diagnose problems and create reports.
• Identifies and resolves problems following agreed procedures.
• Performs defined maintenance tasks.
• Updates knowledge articles and incident records as required.
• Monitors service delivery against SLAs and logs relevant information.

Skills

Networking fundamentals

Remote technical support

Cross-cultural communication

Education

Bachelor's degree in Information Technology/Computing

Associate networking certifications (e.g., CCNA, JNCIA)

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients. You will identify and resolve incidents, restore services, and ensure SLA adherence while coordinating with vendors and teams.

The role involves handling incidents, maintenance tasks, and knowledge-base updates, with a focus on effective remote problem solving and client communication.