Remote Field Service Engineer – Networking (Entry Level)

INSOTEL HOTEL GROUP; Santa Eulalia del Río; Remote; EUR 32,000 - 52,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support and resolve client incidents. You will operate regionally, identify root causes, and drive incidents to resolution while ensuring adherence to SLA targets.

The role involves maintaining knowledge bases, following procedures, and coordinating with vendors and colleagues to achieve quick, accurate resolutions.

Qualifications

• Entry-level networking knowledge in routing, switching, wireless, and related topics.
• Experience providing remote client support or helpdesk assistance.
• Ability to document and follow standard operating procedures.

Responsibilities

• Provide remote technical support to clients and resolve incidents.
• Diagnose issues and drive incidents to resolution while meeting SLAs.
• Use service assurance tools to investigate problems and report findings.
• Log incidents and update tickets in portals and knowledge bases.
• Coordinate with vendors and internal teams to expedite resolution.

Skills

Networking fundamentals

Remote support

Communication skills

Active listening

Customer service

Vendor technologies knowledge

Education

Bachelor's degree in Information Technology

Associate level networking certifications

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support and resolve client incidents. You will operate regionally, identify root causes, and drive incidents to resolution while ensuring adherence to SLA targets.

The role involves maintaining knowledge bases, following procedures, and coordinating with vendors and colleagues to achieve quick, accurate resolutions.