Remote Networking Field Service Engineer - Entry Level

Placements24; Badajoz; Remote; EUR 36,000 - 54,000; Full time

Job summary

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support to clients. You will identify, diagnose, and resolve incidents to ensure SLA compliance while maintaining configuration databases.

The role emphasizes proactive incident handling, knowledge article usage, and collaboration with client IT environments to prevent recurrence and improve service quality.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certifications in networking technologies (Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.).

Responsibilities

• Provide remote technical support to clients and resolve incidents.
• Investigate and diagnose problems using service assurance tools.
• Escalate unresolved incidents and track resolution.
• Maintain accurate configuration items and documentation.
• Coordinate with stakeholders to expedite diagnosis and remediation.

Skills

Remote support

Incident management

Cisco knowledge

Communication

Problem solving

Education

Bachelor's degree in IT

Networking certifications (e.g., CCNA)

Tools

Cisco

Juniper

Aruba

Job description

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to deliver remote technical support to clients. You will identify, diagnose, and resolve incidents to ensure SLA compliance while maintaining configuration databases.

The role emphasizes proactive incident handling, knowledge article usage, and collaboration with client IT environments to prevent recurrence and improve service quality.