Remote Networking Field Service Engineer (Entry Level)

Zeal Network Se; Madrid; Remote; EUR 28,000 - 40,000; Full time

Job summary

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to join our team in a remote capacity. This entry level role provides professional remote technical support to clients by identifying and resolving incidents to maintain service levels.

You will use knowledge articles, perform defined maintenance tasks, and escalate issues as needed while coordinating with clients, vendors, and internal teams to ensure swift resolutions.

Qualifications

• Bachelor's degree in IT or computing or equivalent.
• Associate networking certifications such as CCNA/JNCIA/ACMA.
• Entry level networking knowledge across routing, switching and wireless.

Responsibilities

• Maintain the support process and ensure requests follow procedures.
• Use service assurance tools to investigate and diagnose problems.
• Identify and resolve problems following agreed procedures.
• Carry out defined maintenance tasks and document actions.
• Monitor service delivery against SLAs and report on results.
• Escalate unresolved incidents and ensure timely resolution.

Skills

Networking basics

Remote troubleshooting

Customer communication

Incident diagnosis

Education

Bachelor's degree in Information Technology or Computing

Associate networking certifications (CCNA / JNCIA / ACMA)

Job description

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to join our team in a remote capacity. This entry level role provides professional remote technical support to clients by identifying and resolving incidents to maintain service levels.

You will use knowledge articles, perform defined maintenance tasks, and escalate issues as needed while coordinating with clients, vendors, and internal teams to ensure swift resolutions.