Remote Networking Field Service Engineer (Entry Level)

Oxigent Technologies; Gusendos de los Oteros; A distancia; EUR 25.000 - 38.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients. The role emphasizes incident identification, diagnostic curiosity, and driving resolution to meet SLAs.

As an entry-level engineer, you will work with Cisco, Juniper, Aruba, RiverBed, and related technologies, performing defined maintenance and collaborating with clients and vendors to expedite problem resolution.

Formación

• Bachelor's degree in IT or Computing or related field.
• Associate level certification in networking technologies (Cisco, Juniper, Aruba, CCNA, JNCIA, ACMA, etc.).
• Entry level knowledge of routing, switching, Wireless, SDI distribution, core and access layers.

Responsabilidades

• Maintains the support process and ensures requests for support are handled per procedures.
• Uses service assurance software to diagnose problems and create reports.
• Identifies and resolves problems following procedures; performs maintenance tasks.
• Monitors service delivery against SLAs and maintains records.
• Escalates unresolved incidents and follows up until resolution.
• Documents and closes resolved incidents according to procedures.

Conocimientos

Communication skills

Remote support

Customer focus

Active listening

Cross-cultural communication

Vendor tech knowledge

Educación

Bachelor's degree in IT or Computing

Associate networking certifications (Cisco/Juniper/Aruba, etc.)

Herramientas

Remote diagnostic tools

Service desk tooling

Descripción del empleo

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients. The role emphasizes incident identification, diagnostic curiosity, and driving resolution to meet SLAs.

As an entry-level engineer, you will work with Cisco, Juniper, Aruba, RiverBed, and related technologies, performing defined maintenance and collaborating with clients and vendors to expedite problem resolution.