Remote Network Field Service Engineer (Entry Level)

Diamond Foundry; Zaragoza; A distancia; EUR 20.000 - 34.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to join our team. This entry level role provides professional remote technical support to clients, identifies and resolves incidents, and drives resolution to meet SLA targets.

You will work with vendor technologies, maintain accurate configuration records, and coordinate with clients, IT teams, and partners to ensure secure, reliable service delivery in a remote context.

Formación

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as (but not limited to) Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
• Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Entry level experience in technical support to clients.
• Entry level experience in diagnosis and troubleshooting.
• Entry level experience providing remote support in Networking technologies.

Responsabilidades

• Maintain the support process and ensure requests for support are handled per procedures.
• Use service assurance software and tools to investigate and diagnose problems, collect performance statistics, and create reports.
• Identify and resolve problems following agreed procedures.
• Carry out agreed maintenance tasks.
• Ensure usage of knowledge articles in incident diagnosis and resolution and assist with updating as required.
• Perform defined tasks to monitor service delivery against SLAs and maintain records.

Conocimientos

Cisco basics

Juniper basics

Aruba basics

Remote support

Networking concepts

Educación

Bachelor's degree in IT or Computing

Associate networking certs (CCNA/JNCIA/ACMA etc.)

Herramientas

Networking tools

Configuration management

Descripción del empleo

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to join our team. This entry level role provides professional remote technical support to clients, identifies and resolves incidents, and drives resolution to meet SLA targets.

You will work with vendor technologies, maintain accurate configuration records, and coordinate with clients, IT teams, and partners to ensure secure, reliable service delivery in a remote context.