Remote Network Support Engineer (Entry Level)

Alten Delivery Centre Spain; España; A distancia; EUR 22.000 - 34.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) for remote support. You will identify and resolve technical incidents, restore service, and ensure SLA adherence while coordinating with clients and internal teams.

Entry level role focused on networking technologies, with remote working options and ongoing learning across Cisco/Juniper/Aruba platforms. Strong communication and problem-solving skills are essential.

Formación

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in networking technologies (e.g., Cisco, Juniper, Aruba, F5, CCNA).

Responsabilidades

• Maintains the support process and ensures requests for support are handled per procedures.
• Uses service assurance tools to investigate and diagnose problems and create reports.
• Identifies and resolves problems following agreed procedures.
• Performs defined maintenance tasks and updates knowledge articles as needed.
• Monitors service delivery against SLAs and maintains relevant records.
• Prioritizes and diagnoses incidents and escalates unresolved issues.
• Documents and closes resolved incidents per procedures.
• Coordinates with stakeholders to expedite diagnosis and resolution.

Conocimientos

Communication across cultures

Project planning

Positive attitude

Working under pressure

Active listening

Adaptability

Client-focused service

Vendor tech awareness

Educación

Bachelor's degree in IT or Computing

Associate level networking certifications

Herramientas

Cisco

Juniper

Aruba

RiverBed

Descripción del empleo

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) for remote support. You will identify and resolve technical incidents, restore service, and ensure SLA adherence while coordinating with clients and internal teams.

Entry level role focused on networking technologies, with remote working options and ongoing learning across Cisco/Juniper/Aruba platforms. Strong communication and problem-solving skills are essential.