Remote Network Support Engineer (Entry Level)

Asem Solutions; Vitoria; A distancia; EUR 28.000 - 38.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide professional remote technical support, identify and resolve incidents, and drive timely resolutions to meet SLAs.

You will work with Cisco, Juniper, Aruba, Riverbed and related technologies, document incidents, coordinate with clients and vendors, and maintain knowledge bases to improve service delivery.

Formación

• Bachelor's degree or equivalent in IT or computing.
• Associate networking certifications (Cisco/Juniper/Aruba/F5).
• Entry-level experience or knowledge of networking concepts.

Responsabilidades

• Maintain the support process and handle requests per procedures.
• Use service tools to diagnose problems and report statistics.
• Identify and resolve incidents following agreed procedures.
• Perform defined maintenance tasks and update knowledge articles.
• Monitor service delivery against SLAs and log information.

Conocimientos

Communication across cultures

Project planning

Positive mindset

Working under pressure

Active listening

Adaptability

Client focus

Remote support basics

Cross-team collaboration

Educación

Bachelor's degree in IT / Computing

Associate networking certification

Herramientas

Cisco

Juniper

Aruba

RiverBed

F5

Descripción del empleo

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide professional remote technical support, identify and resolve incidents, and drive timely resolutions to meet SLAs.

You will work with Cisco, Juniper, Aruba, Riverbed and related technologies, document incidents, coordinate with clients and vendors, and maintain knowledge bases to improve service delivery.