Remote Networking Systems Engineer - Entry Level

Alten Delivery Centre Spain; Mos; Presencial; EUR 22.000 - 40.000; Jornada completa

Descripción de la vacante

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients, identifying and resolving incidents and problems while driving SLA-compliant resolutions.

As an entry-level engineer, you will operate in-region, utilize knowledge articles, and collaborate with vendors and clients to restore services and prevent recurrence.

Formación

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level networking certifications (Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.).
• Entry-level knowledge of networking technologies and remote client support.

Responsabilidades

• Maintains the support process and ensures requests are handled per procedures.
• Uses service assurance software/tools to investigate and diagnose problems; collects performance stats.
• Repairs, escalates and follows up on incidents until resolution; ensures SLA adherence.
• Remotely investigates root causes and assists with remedies and preventive measures.
• Maintains knowledge of CIs and updates systems and ticketing tools as prescribed.

Conocimientos

Networking basics

Remote support

Vendor tech basics

Cisco knowledge

Active listening

Educación

Bachelor's degree in IT/Computing

Networking certifications (CCNA/JNCIA/ACMA etc.)

Herramientas

Cisco

Juniper

Aruba

RiverBed

Descripción del empleo

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients, identifying and resolving incidents and problems while driving SLA-compliant resolutions.

As an entry-level engineer, you will operate in-region, utilize knowledge articles, and collaborate with vendors and clients to restore services and prevent recurrence.