Remote Network Field Service Engineer (Entry Level)

Mallorca Map; Islas Baleares; Remote; EUR 28.000 - 36.000; Vollzeit

Zusammenfassung

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to join our global team. This entry-level role delivers remote technical support to clients, identifies and resolves incidents, and drives timely restoration of services in line with SLAs.

You will work across cultures, document resolutions, and coordinate with vendors and internal teams to ensure secure, accurate configuration management and steady service delivery.

Qualifikationen

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in networking technologies (Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc).
• Entry level experience in networking technologies such as routing, switching, Wireless, etc.
• Entry level experience providing remote support in Networking technologies.

Aufgaben

• Maintains the support process and ensures requests for support are handled per procedures.
• Uses service assurance tools to diagnose problems and create reports.
• Identifies and resolves problems following procedures and conducts maintenance tasks.
• Remotely investigates root causes and assists with remedies and preventative measures.

Kenntnisse

Networking basics

Incident management

Remote support

Troubleshooting

Communication

Ausbildung

BSc IT or Computing

Networking certs

Tools

Cisco

Juniper

Aruba

Riverbed

Jobbeschreibung

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to join our global team. This entry-level role delivers remote technical support to clients, identifies and resolves incidents, and drives timely restoration of services in line with SLAs.

You will work across cultures, document resolutions, and coordinate with vendors and internal teams to ensure secure, accurate configuration management and steady service delivery.