Remote Networking Field Service Engineer (Entry Level)

Environmental System Qualification Engineer; Getafe; Remote; EUR 28,000 - 42,000; Full time

Job summary

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to deliver professional remote technical support, identify and resolve incidents, and restore service while meeting SLA requirements.

As an entry-level engineer, you will use standard procedures and tools, document all activities, and collaborate with clients and vendors to ensure effective resolutions. Remote work is available.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
• Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.
• Entry level experience providing remote support in Networking technologies.

Responsibilities

• Provide remote technical support to clients and resolve incidents.
• Use service assurance software and tools to diagnose problems and create reports.
• Escalate unresolved incidents and follow up until resolution.
• Maintain records and update portals and systems per procedures.
• Coordinate with clients, vendors and colleagues to expedite diagnosis and resolution.

Skills

Cross-cultural comms

Planning skills

Positive attitude

Client-focused

Active listening

Adaptability

Communication

Education

Bachelor's degree in IT or Computing

Associate networking certs

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to deliver professional remote technical support, identify and resolve incidents, and restore service while meeting SLA requirements.

As an entry-level engineer, you will use standard procedures and tools, document all activities, and collaborate with clients and vendors to ensure effective resolutions. Remote work is available.