Remote Entry-Level Networking Engineer

Nikki Beach Hospitality Group

Málaga

Remote

EUR 24,000 - 32,000

Full time

6 days ago

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Job summary

NTT DATA is seeking an entry level Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients. You will identify and resolve incidents, drive them to resolution, and ensure SLA adherence while maintaining configuration data and knowledge articles.

The role emphasizes working across cultures, learning vendor technologies, and contributing to service delivery in a remote environment. Entry-level networking experience and certifications are desirable.

Qualifications

Bachelor's degree or equivalent in Information Technology or Computing or related field.
Associate level networking certifications such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA, etc.

Responsibilities

Operate in region and provide remote technical support to clients identifying and resolving incidents.
Use service assurance tools to investigate, diagnose, and report on problems with clients and suppliers as appropriate.
Escalate unresolved incidents and coordinate with stakeholders to ensure timely resolution.
Maintain configuration records and ensure changes are tracked to protect assets.