Remote Field Service Engineer: Networking (Entry Level)

It Partner; Madrid; Remote; EUR 28,000 - 42,000; Full time

Job summary

NTT DATA is seeking an Networking Remote Field Service Engineer (L1) to support clients from a remote position. You will diagnose, troubleshoot, and resolve network incidents, maintain configuration records, and cooperate with vendors and client IT environments.

Ideal candidates have a degree in IT or computing and foundational networking certifications. The role emphasizes remote support, cross-cultural communication, and adherence to incident management procedures.

Qualifications

• Bachelor's degree or equivalent in Information Technology or Computing or related field.
• Associate level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA etc.
• Entry level experience in Networking technologies such as routing, switching, Wireless, SDI distribution, core and access layers.

Responsibilities

• Maintains the support process and ensures requests for support are handled per procedures.
• Uses service assurance software and tools to investigate and diagnose problems and create reports.
• Identifies and resolves problems following agreed procedures.
• Caries out defined maintenance tasks.
• Monitors service delivery against SLAs and maintains records.

Skills

Networking basics

Remote support

Troubleshooting

Incident management

Customer communication

Education

Bachelor's degree in IT or Computing

Associate networking certifications

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA is seeking an Networking Remote Field Service Engineer (L1) to support clients from a remote position. You will diagnose, troubleshoot, and resolve network incidents, maintain configuration records, and cooperate with vendors and client IT environments.

Ideal candidates have a degree in IT or computing and foundational networking certifications. The role emphasizes remote support, cross-cultural communication, and adherence to incident management procedures.