Remote Networking Field Engineer (Entry Level)

Oesía Group; Ciudad Real; Remote; EUR 27,000 - 37,000; Full time

Job summary

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) in a remote capacity. This entry-level role focuses on identifying and resolving technical incidents, delivering professional remote support, and ensuring SLA commitments are met across client environments.

The position emphasizes collaboration with cross-functional teams, knowledge of networking fundamentals, and eagerness to learn vendor technologies such as Cisco, Juniper, Aruba. Remote working is supported.

Qualifications

• Bachelor's degree in Information Technology or Computing.
• Associate level networking certifications (Cisco, Juniper, Aruba, F5, CCNA, JNCIA, ACMA).
• Entry-level knowledge of vendor technologies.

Responsibilities

• Maintain the support process and handle requests according to procedures.
• Use service assurance tools to diagnose problems and report findings.
• Prioritize incidents and coordinate resolution with stakeholders.
• Remotely investigate root causes and implement remedies.
• Keep systems and ticketing tools updated per SOP.

Skills

Cross-cultural communication

Project planning

Adaptability

Active listening

Client-focused

Education

Bachelor's degree in Information Technology or Computing

Associate level networking certifications

Tools

Cisco

Juniper

Aruba

Riverbed

Job description

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) in a remote capacity. This entry-level role focuses on identifying and resolving technical incidents, delivering professional remote support, and ensuring SLA commitments are met across client environments.

The position emphasizes collaboration with cross-functional teams, knowledge of networking fundamentals, and eagerness to learn vendor technologies such as Cisco, Juniper, Aruba. Remote working is supported.