Remote Network Field Service Engineer (Entry Level)

Prestwick Aerosystems; Madrid; Remote; EUR 28,000 - 38,000; Full time

Job summary

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients, identify and resolve incidents, and ensure service levels are met. The role focuses on maintaining service delivery, documenting incidents, and coordinating with vendors and internal teams to implement fixes.

The position is remote, entry-level, and emphasizes collaboration across cultures while developing expertise in Cisco, Juniper, Aruba, and related technologies.

Qualifications

• Bachelor’s degree in Information Technology or Computing or related field.
• Associate-level certification in networking technologies (Cisco/Juniper/Aruba/F5/CCNA/JNCIA/ACMA).

Responsibilities

• Operate in-region and provide remote technical support to clients.
• Identify and resolve technical incidents to restore service.
• Maintain service records and ensure SLA alignment.
• Escalate unresolved incidents and follow up until resolution.

Skills

Cross-cultural communication

Project planning

Pressure handling

Active listening

Client interaction

Remote collaboration

Education

Bachelor's degree in IT/Computing

Associate networking certification (Cisco/Juniper/Aruba/F5)

Tools

Cisco

Juniper

Aruba

RiverBed

Job description

NTT DATA is seeking a Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients, identify and resolve incidents, and ensure service levels are met. The role focuses on maintaining service delivery, documenting incidents, and coordinating with vendors and internal teams to implement fixes.

The position is remote, entry-level, and emphasizes collaboration across cultures while developing expertise in Cisco, Juniper, Aruba, and related technologies.